Here are the answers to our most Frequently Asked Questions.  If there’s a question you have that isn’t answered here, please get in touch with our friendly team via email, live chat or phone.

  • Q: How do we book?

  • Q: How do we pay for our booking?

  • Q: Is linen supplied?

  • Q: What else do you provide?

  • Q: Are all properties fully fenced and how high are the fences?

  • Q: Which properties have baths?

  • Q: Are there any properties without stairs?

  • Q: Which properties are most suitable for cats?

  • Q: Which properties have free internet/Wi-Fi?

  • Q: Which properties are close to the ocean/lake/river?

  • Q: Which properties have fireplace?

  • Q: How many people can stay?

  • Q: How many dogs can stay?

  • Q: Are there any restrictions on the size of the dog?

  • Q: Do you do one-night stays?

  • Q: Is the cleaning/linen fee optional?

  • Q: How do we get the keys?

  • Q: When will I get my bond back?

  • Q: I’ve left something at the property. Can you post it back?

  • Q: Can I have an early check in or late check out?

  • Q: Why is there a 4 pm check in on some properties?

  • Q: Are dogs allowed on the Beach at Victor harbor?

  • Q: Any Other Questions?